---
title: "Pick the Right Door and We Will Come Back the Same Day"
description: "Sales, support, partnerships, press, security and careers each go to a separate team, with response times listed. For setup questions, try support first."
source_url: "https://brantial.ai/contact/"
lang: "en"
---

COMPANY / CONTACT

# Pick the Right Door and We Will Come Back the Same Day

Sales, support, partnerships, press, security and careers route to separate teams, and each channel's response time is printed below. For a technical setup question, support is usually faster than a demo.

Book a demo [1 Analysis Credit](https://brantial.ai/contact/)

**Same day** Sales response time on business days

**24 hrs** Support first response; contractual SLA on Enterprise

**4 hrs** First response to critical security reports

**2** Offices: Istanbul and London

## How can we help?

WHAT HAPPENS WHEN YOU WRITE

## The Journey of Your Message

There is no auto-reply; a human reads every message.

01

### Triage

Your message is assigned to the right team within 2 working hours; if it lands in the wrong channel, it is rerouted internally without keeping you waiting.

02

### Owner

One named person takes ownership and introduces themselves in the first reply, you get a counterpart, not a ticket number.

03

### Resolution

Resolution or a firm date arrives within the channel SLA, and anything late is explained in writing.

OFFICES

## Istanbul and London

Visits are by appointment; the meeting-room booking arrives with the invite email.

OFFICE

ADDRESS

CHANNEL

Istanbul (HQ)

Esentepe Mah. Milangaz Cad. No:77 A2 Blok Kat:32, Kartal, İstanbul

+90 216 599 04 95

London

494a Fulham Road, London, SW6 5NH

hello@brantial.com

CHANNELS

## Six Channels with Clear Ownership

Response times are within business days; Enterprise SLAs are set by contract.

SAME DAY

### Sales: Hello@brantial.com

Price modelling, enterprise scoping and tender documents.

[Sales: Hello@brantial.com](https://brantial.ai/pricing/)

24 HOURS

### Support: Destek@brantial.com

Setup, limits, integrations and console questions.

[Support: Destek@brantial.com](https://brantial.ai/resources/)

48 HOURS

### Partner Partnership

Applications, certification, wholesale margin and white-label setup.

[Partner Partnership](https://brantial.ai/agency-partner/)

48 HOURS

### Press

Data requests, report citations and spokesperson interviews.

[Press](https://brantial.ai/resources/)

4 HOURS

### Security: Security@brantial.com

Vulnerability reports and data-processing questions; PGP key in the Trust Center.

[Security: Security@brantial.com](https://brantial.ai/trust/)

48 HOURS

### Careers: Kariyer@brantial.com

Open roles, internships and portfolio applications.

[Careers: Kariyer@brantial.com](https://brantial.ai/careers/)

## See Where Your Brand Stands Today

Your analysis credit takes about four minutes to set up. The result screen shows your score and the first three fixes.

[Audit my brand](https://brantial.ai/brandscore/) [Talk to sales](https://brantial.ai/contact/)