COMPANY / CONTACT
Pick the Right Door and We Will Come Back the Same Day
Sales, support, partnerships, press, security and careers route to separate teams, and each channel's response time is printed below. For a technical setup question, support is usually faster than a demo.
How can we help?
WHAT HAPPENS WHEN YOU WRITE
The Journey of Your Message
There is no auto-reply; a human reads every message.
Triage
Your message is assigned to the right team within 2 working hours; if it lands in the wrong channel, it is rerouted internally without keeping you waiting.
Owner
One named person takes ownership and introduces themselves in the first reply — you get a counterpart, not a ticket number.
Resolution
Resolution or a firm date arrives within the channel SLA, and anything late is explained in writing.
OFFICES
Istanbul and London
Visits are by appointment; the meeting-room booking arrives with the invite email.
CHANNELS
Six Channels with Clear Ownership
Response times are within business days; Enterprise SLAs are set by contract.
Sales — Hello@brantial.com
Price modelling, enterprise scoping and tender documents.
24 HOURSSupport — Destek@brantial.com
Setup, limits, integrations and console questions.
48 HOURSPartner Partnership
Applications, certification, wholesale margin and white-label setup.
48 HOURSPress
Data requests, report citations and spokesperson interviews.
4 HOURSSecurity — Security@brantial.com
Vulnerability reports and data-processing questions; PGP key in the Trust Center.
48 HOURSCareers — Kariyer@brantial.com
Open roles, internships and portfolio applications.
See Where Your Brand Stands Today
The free audit takes about four minutes to set up. The result screen shows your score and the first three fixes.